I guess the clerk just decided to add the card on and then after wrapping all the presents I found at least 2-3 packets of the same information, as well as cards detailing information on the VIP Backstage Pass. Terms and Conditions Privacy Policy California Privacy Rights. FYE - backstage pass vip/magazine program, FYE - called to cancel could not get through on four consecutive days. FYE - employees forced to push bsp vip 3. Without a signature. To criticize the organization as a whole is ridiculous. to delete your Write. :D Like I said, my post was aimed at the original poster- I thought it'd be understood, and I'm sorry to have gave you the wrong impression. So, FYE needs to get their ### together, and quit cheating their customers. Hell best-buy has the damn thing for cheaper, bunch of idiots F.Y.E for not carrying it in stores. There is nothing hard about calling a customer service number and being assertive to get your money back, ESPECIALLY if its on a credit card. This will surely increase the credibility of your complaint. I just know what I'm talking about. View all FYE reviews & complaints. I let them know it's a free trial, to test out the benefits, but there is no obligations to keep it. Backstage Pass | FYE He then said he might be able to get me a store credit, and said he would check with someone in the back. . Never signed up. If you want to keep your subscriptions under control, install the DoNotPay app to monitor it. (Make sure when you call to cancel that you keep saying you want to cancel membership and charge) So when someone is speaking really fast or in a way you can't understand, you don't agree to something that you didn't know you agreed to and get nailed with something else or them continue the charges. Which is why when I actually checked out my VIP account online the address they had for me was wrong, since I never actually gave them one. A Backstage Pass can be purchased and activated at any FYE retail location, or on-line. Regular Price:$34.99 Backstage Pass VIP - is a 1 month free trial with $11.99 billed directly to credit card on file after the trial period. AEE131- Pardon me for sounding snarky, but I don't find any part of my comment ridiculous in the least. Does FYE Backstage Pass offer a refund after I cancel my subscription? Here's all of our great blah blah" no, first they would give you the sales pitch and slip in there that your account would be active and to have a nice day. I'm going to give the company a call when they open, I'm going to give them a piece of my mind, and I will NOT let them push me around. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Well, last night in my rare instance of checking my bank account, I noticed an $11.99 charge for FYE VIP BSP. Are you serious? Check our Help Center or message your friends at Line right here or from our app. After entering the number, I was put on hold for 3 minutes before reaching a customer service rep who asked me for my name and birth date again to verify if I was me. he refunded me all of the money i was charged and canceled the membership for good. I recently went into FYE website to download some songs, I presumably paid for and couldn't find the option to download. Its called Backstage VIP So I'm thinking, well I guess I have it for a year now. You don't have to give any information. 2. I also have a huge social media following and I will voice my incident with them as well. Submit a complaint and get your issue resolved. And another question, why is fye charging me? She confirmed it. Isopentoday - How to Cancel FYE VIP Subscription in 5 Easy - Facebook There are three ways to cancel your FYE Backstage Pass membership: Track all your paid subscriptions in one place, for free. To help you avoid undesired expenses, we can set you up with a virtual credit card. 2s Please sign the receipt" And when it comes to "selling" the discount card, I tell them everything. "Is there anything else I need to know about this?" If you dont want to waste your time compiling letters and waiting on hold when contacting customer service over the phone, dont worry. If the case is a bad associate not letting you know all the information for what you are signing up for then that really sucks for the company because they don't intend on ripping people off. FYE - backstage pass vip/magazine program. I was told that I would have 10 percent taken off the price that i was paying if I signed up for the card. Charging Your Credit Card. On the next screen click the cancel link under the magazine cover image and follow the prompts on your screen. and our First of all, seriously, my password needs an upper and lowercase letter, a number, AND a special character?!?! Read receipts that you sign or packets of info you receive, call and talk to a manager or go online for additional info. As I said, they are two seperate things. All this with an attitude of too bad so sad, we don't know how to apologize. He said the address it was sent to, which was the WRONG ADDRESS that they had from before. Will my FYE Backstage Pass free trial auto-renew into a paid subscription? When you call, be certain to say you are canceling immediately and that you do not want to be charge. VIP is a $12 monthly membership that provides discounts at FYE and other participating stores. Email -[emailprotected] Are you tired of paying for your subscription with FYE Backstage Pass VIP? I didn't even get a "booklet" like everyone else is talking about. How to Cancel FYE VIP Subscription in 5 Easy Ways There is an easy way to cancel your FYE Backstage Pass. When they refuse to help you or anything, say that you want to speak to a supervisor, NOW or you'll keep calling until you get to one. No matter how hard they push you and if they sign you up without your permission sue their ###! THAT BEING SAID: Canceling my service was a ###ing NIGHTMARE. Resolved. Backstage Pass VIP membership. Members Save: $8.00 (23%). asking the support team to cancel your account. It's just the truth. 1. Here is where I made my mistake though. To cancel your own subscription, simply, After locating the magazine subscription you would like to cancel, simply, f.y.e. I've had this happen to me today. I went back to the store and the same associate was there, and I told him I had changed my mind. . All you need is our capable app. No one said a word to her about any program.. nothing about a free trial or monthly fee. I purchased some CD's in California, the clerk said I would get a discount if I joined the VIP club and that it was a one time charge. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . Another option is to mail I was asked my info at the register like 75% of stores do now a days to help market their products. As an employee of FYE, who is 100% honest with her customers, please know that some of us aren't trying to trick you. When I called they also verified my name and address, which was somewhat close to what it really was but was completely wrong. The complaint has been investigated and resolved to the customers satisfaction. Make sure youve included your personal information and membership number. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The store manager has no customer service skills and the store it's self seems disorganized. I imagine there are many more. Your just in here to troll, not to help. I called the (800) number and told them what happened. TLG*FYE VIP [protected] NY They charged me $9.99 with out any authorization. How do I get my money back from fye Backstage Pass? Speak in a harsh (not yelling) tone. You little twit You sit there and cry about poor you losing your job if you don't ram enough of these VIP cards down peoples' throats! That was great considering I worked at a mall, and like shopping at my local suncoast. 4437 Morgan Ford Rd. on various subscriptions and memberships. My store has a free loyalty program where customers get point for every purchase they make which can turn into free stuff. I worked for a retail company who always did the same thing (but the catch is: OURS WAS TRULY FREE) so I thought nothing of it. AEE131- I completely understand. Does FYE charge for pre orders? Payment Options | FYE But we have quotas to live up to. So I hope you find this more insightful than my previous post. There is an easy way to cancel your FYE Backstage Passwith DoNotPay. I just wanted to help others that are having problems with this and how to deal with it. It was Christmas eve, I was in a hurry, and the sales clerk would not shut the hell up about it. FYE - called to cancel could not get through on four consecutive days. When you want to cancel, be certain you have your cancelation number. What is the FYE VIP membership? We accept the following payment methods: Visa, MasterCard, Discover, American Express, PayPal, and FYE Gift Cards. Since its charged as maxed out over 400 bucks on fye card without my knowledge. Just thought I should let you know that it isn't a scam. Bottom line: Most people would read a contract before signing something that isn't a credit card slip Subscription services cost more than it seems. Box 41248, Nashville, TN 37204-1248. The man on the phone tried again to get me to keep my card. With Line, subscribe, get cash now and pay later. account, unsubscribe or cancel a free trial . If you want to upgrade, you can for 10$ a month. Backstage Pass VIP - is a 1 month free trial with $11.99 billed directly to credit card on file after the trial period. They said they cant do that. There are 2 types of memberships: Backstage Pass Platinum and Backstage Pass VIP. I know because it happened today. READ EVERYTHING YOU SIGN! DEBIT CARD PURCHASE - FYE BACKSTAGE PASS xxx-xxx-2131 NY, RECURRING CHECK CARD PURCHASE FYE BACKSTAGE PASS 877-351-2131 NY, Debit Purchase - Visa Fye Backstage Pa877-351-2131ny, FYE BACKSTAGE PASS 877-351-2131 NY 12203 USA, VISA DDA PUR 478930 FYE BACKSTAGE PASS 877 351 2131 * NY. Box 41248, Nashville, I never even got a chance to use the card! This will be my first customer sign up!" I also work at a Huge university and I will assure to tell every person I see about this so they do not support this company either. Another option is to mail service@fyevip.com asking the support team to cancel your account. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The number is on the bottom of your receipt." Get a run around. Apparently, they never took this "deal" off. Visit www.fyevip.com for additional details regarding the Backstage Pass VIP member benefits. 5968_FYE BACKSTAGE PASS 877-35 1-2131 NYUS Trace #15385170, POS PURCH MC FYE BACKSTAGE PA BR 877 351 2131 NY, CHKCARD MC FYE BACKSTAGE PA BR 877 351 2131 NY, Misc. I checked my records and there was no charge. What do FYE Backstage Pass charges look like on my bank statement? What is Fye * BSP VIP? These are hard times and a lot of people and companies are strapped for money so when things like this happen blood starts to boil and when that happens people don't always draw the right conclusion or react in a manor of sense. For more information, please see our This is a change from our prior procedure of just . Silly me one last time for thinking that that last charge wouldn't go through. I spoke to some guy who I could not even understand about my problem, saying that I would like to cancel so that I'm not charged anymore. Luckily for me, before whoever was on the other end hung up I said "No, I do not agree to what you've said and I will keep calling here until this membership is canceled. I signed up to get a discount on some comic con shared exclusive Funko Pop figures. FYE: Reviews, Complaints, Customer Claims, Page 5 | ComplaintsBoard has a consumer rating of 1.59 stars from 32 reviews indicating that most customers are generally dissatisfied with their purchases. As expensive as there products are you would think they would not have to scam consumers as they do. Regards and good luck to fellow consumers in getting there problems solved, FILE COMPLAINTS WITH THE FEDERAL TRADE COMMISSION AND THE BETTER BUSINESS BUREAU! I signed up at the store, received the discount on my BluRay. I knew my 30 day trial would be up at the end of January and since I wasn't using the card and was on bed rest I really just could afford the $9.99 a month on something I didn't use. To think, if I would have thrown it away there'd be no way for me to access the account in order to cancel it. I dont need or want the VIP. from your phone. Yes, it will. i never signed my name on any paper to authorize any charges, although the receipt says "by signing below and giving my birthdate, i agree to" there is no signature. He says my membership is still active until the 18th, I said fine. To help you avoid undesired expenses, we can set you up with a. FYE Backstage Pass, also known as FYE VIP, is a loyalty program offered by the FYE retail store chain that provides its members with various discounts. There are two versions of it the BSP and the BSPVIP. VIP Pass Complaints - Membership Terms. DoNotPay allows you to manage and cancel all of your subscriptions and memberships, saving you time and money! After knowingly signing the receipt and looking over all the discounts I decided that same day I didn't want it. Anyway, if anything, I feel like it's been a learning experience to those who signed up for the V.I.P. After hearing time and time again about this great program that provides tons of benefits I decided to try the month free just to read the booklet and see what its about. Even if a cashier uses a fake phone number, zip code whatever and just slides your card you still need to sign a seperate sheet of paper that has the contract of you signing the card. I wasn't even there during the month of March. Why would I say no to an extra 10% off my next purchase if it's "free", right? [Discussion] Canceling FYE Backstage Pass Scam : r/funkopop - Reddit I went in to browse, chose a few movies, and found out I needed to renew my Backstage Pass. won't cancel/keeps charging after cancellation. I declined the card, and paid for my purchase with my debit card. All these things can help aid you in preventing a bad experience with one associate and taking it out on the entire company. Second, even if you cancel it they will continue to charge you. They just silently use whatever credit or debit card you used for your purchase. Box 41248, Nashville TN 37204. Screw FYE. If I cant get this matter resolved with FYE my bank explained to me that for $35.00 I can issue a stop payment order from these snakes in the grass. He then suggested that I was making this up and there was no way to prove that I wasn't the first one to open the package. Apt. credit checks. I should have known right there to just stop her and walk out, that was dumb on my part. Can't get your money back. I don't mean to put myself on a platform here- I've made my share of mistakes with agreements, too. Give the rep the info they need to find your account. September 20096 debits for a total of $$139.38 spent. Ask the agent to confirm your cancelation verbally or to send you an email once your membership is terminated. It's really easy to cancel if you register right from the start. I have absolutely no respect for this business and will never be going back. New Customers. Today, I called the company and asked to be removed. An average American spends thousands of dollars every year on various subscriptions and memberships. There were six people in line and one person behind the counter. GOOD LUCK! I'm sure that there are associates who are unethical, that's undeniable. You would think that they would email me a notice of their discontinuing this service. You should always ask if you're suspicious or have doubts. I know whenever there's a long line of customers or it's been a long day, I tend to fly through the script offering customers things like the V.I.P., especially when I'm 90% sure they're going to say no. It turns out you must first activate your pass and THEN cancel it, which it doesn't say anywhere. Platinum is a $25 annual payment that provides discounts at FYE only. It is rediculous. No, the company doesnt let you put your membership on pause. Email - service@fyevip.com. You're a piece of sh--. I was *told* that my account would stay active (and that it needed to sit there for a few more days for me to "think about it" and all the "benefits" I'd miss out on blah blah whatever). How do I cancel my subscription to Mags? Gildra S. Gordon In my case, I was flat-out lied to by the cashier (or, at best, misinformed) She told me that the card itself was a 30 day trial and that IF I WANTED TO KEEP IT, I would have to call within 30 days to activate the paid subscription, not vice versa. I never signed up for a membership or got any information about it either. LO AND BEHOLD i am getting charged 10$ a &^&*^( month for a service i SPECIFICALLY said no to. Every single time. $25 for the year. but in my situation the person spoke, I listened, and I benefitted. As soon as I see that I call again, and this time I talk to a woman, and she tries to give me a different spiel about sending me 4 $10 rebates in addition to another free month. The number for the customer service is [protected] and after that there was a little bit of automation and then Martin. Lines bank-level security protects sensitive personal information and prevents unauthorized use. You need to provide a receipt. We did the 30 day free trial and decided where we live that we do not benefit for it so we called to cancel it. To help you avoid undesired expenses, we can set you up with a virtual credit card. Create an account and enjoy these benefits: Quick & Easy Checkout. So I cancelled my debit-card and ordered a new one (so that they would not have my card #), and will be calling them in a few days. Sure enough, I thought about it and realized "why would I have 30 days to cancel something that is free, especially since I only shop here once a year?" If you shop at F.Y.E you may be offered to sign up for their rewards program the V.I.P Backstage pass. So I think it was a year and I cancelled the magazine script. Tell the representative that you'd like to cancel. * Includes amounts subject to any holds. How To Cancel Great Fun the Easy Way [Pro Tips] - DoNotPay It's honestly a rip-off. You will probably have to repeat yourself a few times. I have been charged and I never authorized anyone to charge my account. To begin saving, simply download the app, login and start finding deals near you. Always interest-free. I also will be reporting to the Better Business Bureau and I no longer will be shopping at F.Y.E. Of course, a few days later, I get the $12 charge again (actually it was still processing). and remmber if they say they cant refund you thats [censor]! In about 10 words! I figured I wouldn't cancel it right away because I was still waiting for the gift card (but by now of course I had spent more on the membership than the $20, but I wanted to use the gift card along with the discount). several months later i noticed a charge off 11.99 . All deposits are protected by our member banks and partners. Visit www.fyevip.com for additional details regarding the Backstage Pass VIP member benefits. September 20096 debits for a total of $$139.38 spent. I might as well not use the damn gift card, ordering online means paying the bull ### shipping and handling that the mail service charges, I don't trust those idiots. Multiple-use coupons. If youre not satisfied with the service, your only option is to cancel it. I don't have they energy to spend on them or the double talking phone reps( that forced me to raise my voice) another second but I will never step foot in their store again. I agreed; It lowered my total by a bit and I was in a rush. I got a return e-mail within 2 hours. I want it refunded to me and want this to stop! Debit MC FYE BACKSTAGE PA BR 877 351 2131 NY, PENDING MC FYE BACKSTAGE PA BR 877 351 2131 NY, EFT VISA RF#618123797900 06/29 FYE BACKSTAGE PASS 877-, POS PURCHASE MC FYE BACKSTAGE PA BR 877 351 2131 NY, 5968_FYE BACKSTAGE PASS 877-35 1-2131 NYUS Trace #23689618, POS SIGNATURE PURCH MERCHANT PURCHASE TERMINAL FYE BACKSTAGE PASS 877 351 2 NY XXXXXX 04-29- 16, Visa Check Card FYE**BSP VIP 63553 1 NY MC, VISA PURCHASE FYE BACKSTAGE PASS 877-351-2131 NY-07-30 07.55.04, CHKCARDMC FYE BACKSTAGE PA BR 877 351 2131 NY, Visa Check Card MC FYE BACKSTAGE PA BR 877 351 2131 NY MC, auth #357678 07-22-2016 FYE BACKSTAGE PA 877-351-2131 NY, Point of Sale Debit L340 DATE 06-30 FYE BACKSTAGE PASS877-351-2131, POS Debit Visa Check card FYE BACKST ALBANY NYUS, CHECKcard FYE BACKSTAGE PAS 877-351-2131 NY RECURRING, RECURRING CHECK CARD PURCHASE FYE BACKSTAGE PASS 877-351-2131 NY, VISA DDA PUR 478930 FYE BACKSTAGE PASS 877 351 2131 * NY, POS PUR MC FYE BACKSTAGE PA BR 877 351 2131 NY, POS Debit FYE BACKSTAGE PASS 877-351-2131 NY, CHECKCARD MC FYE BACKSTAGE PA BR 877 351 2131 NY, PRE-AUTH MC FYE BACKSTAGE PA BR 877 351 2131 NY, POS SIGNATURE PURCH MERCHANT PURCHASE TERMINAL FYE BACKSTAGE PASS 877 351 2 NY XXXXXX 06-29- 16, POS SIGNATURE PURCH MERCHANT PURCHASE TERMINAL FYE BACKSTAGE PASS 877 351 2 NY XXXXXX 05-31- 16, EFT VISA RF#621120019600 07/29 FYE BACKSTAGE PASS 877-, 5968_FYE BACKSTAGE PASS 877-35 1-2131 NYUS Trace #9617617, 688263 RECUR PURCHASE FYE BACKSTAGE PA 877-351-2131 NY, POS SIGNATURE PURCH MERCHANT PURCHASE TERMINAL FYE BACKSTAGE PASS 877 351 2 NY XXXXXX 07-29- 16, POS REFUND MC FYE BACKSTAGE PA BR 877 351 2131 NY, FYE BACKSTAGE PASS 05-20 877-351-2131 NY BB&T; CHECK CARD RECURRING PYMT, CHECKcard FYE BACKSTAGE PASS 877-351-2131 NY RECURRING, 07/23/2016 FYE BACKSTAGE PASS 877-351-2131 NY, VISA AUTHORIZATION FYE BACKST-07-29 11.58.30, POS Debit MC FYE BACKSTAGE PA BR 877 351 2131 NY, Monitor all your subscriptions with DoNotPay, Subscription services cost more than it seems. I'm by no means perfect. I will never shop at this pos fye again I will go to best buy or hh gregg if I need headphones or CDs or my electronics, This place I terrible who the hell is going to pay 11.99 a month for so stupid VIP pass .I never signed up for this such a scam terrible compay I will never shop here again I will go to best buy or hh gregg if I need CDs or headphones what a pos company fye is. I think we can all agree on that. Needless to say the charges kept rolling in despite our efforts to cancel. 1-877-351-2131 After locating the magazine subscription you would like to cancel, simply click on the manage button. So after I said I'd sign up, she says "Yay! I'd like to call it a scam, but it was more of a case of not being up-front. FYE V.I.P Backstage Pass : r/Scams - Reddit We recommend that upon receipt of your order that you contact Customer Service for a return authorization. I figured that I was getting the 10% discount because they would send me junk mail or something; but to just to be sure I re-read my receipt to see if I was charged for anything I didn't buy. Ripoff Report on: Trans World Entertainment - Trans world entertainment fye vip membership card scam albany new york . I spoke with Martin who was very helpful and that was it. These offers are for FYE customers who are loyal and the program can be very useful if utilized correctly. I only want the regular Backstage Pass. This is fraud in the highest form and companies that commit it should be stripped and shut down. A receipt is required. CDs and DVDs are obsolete. After hooking it up, it sounded terrible and went to return it about an hour after buying it. As soon as your free trial is over, you will be charged for your membership. Cancel Direct Line Auto-Renewal Before You're Charged Again! We will help you keep track of all your current subscriptions and let you know which of them are unused. I want it refunded to me and want this to stop! 44 Montgomery St. San Francisco, CA 94104. There are two types of the Backstage Pass program: document.write(new Date().getFullYear()) 2428392, Inc. All Rights Reserved. The membership was canceled and they credited ($11.99) back onto my credit card. I don't like accusing people of dishonesty, but this is ridiculous. And I can tell you, things like this aren't cakewalks for us employees, either. I have cancelled my membership. >:-( This pisses me off on so many levels Hey, can anyone tell me if and when I'll get the $20.00 gift card I mailed in for? Email: [email protected] Call: 1-877-351-2131. Then I was given a cancellation number. From the outside looking in, I know it's annoying to be pestered with a bunch of questions when you just want to leave. A pamphlet was thrown in her bag with her purchase of a 9.99 item. Silly me for thinking that it was $12 a year to get discounts on a few CD's, when in reality it was $12 A MONTH (which the clerk failed to mention). It is deceptive business practices and fraud. I came to notice TLG*FYE VIP was charging me $9.99 each month and realized exactly what it was. I accept it was a dumb-dumb thing on my part to sign anything without reading it, but I felt like I was tricked into signing up. FYE review: unauthorized charges to visa card. Keep it classy fye, not whatever you call this sad excuse for customer service. Anyone know what phone numbers to contact actually person not on the machine? Youre not alone. FYE VIP Scam : r/funkopop - Reddit DO NOT SIGN UP FOR THE VIP BACKSTAGE PASS MEMBERSHIP! We'll discuss their features, prices, and other important information to help you decide which one is right for you. As soon as your free trial is over, you will be charged for your membership . sign a contract then run off. You know what? I'm explained to that it's free, blah blah, so i ask to see the paper work and sign up- to which the cashier tells me, to come back when I'm ready to make my purchase, and they'll link the card to my credit or debit card to save me having to fill the paper work out, and so its discount is applied with every purchase!
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