BBC iPlayer Why am I seeing an error message when I try to play BBC audio and video? Some BBC media players stopped working from October 2020. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. BBC iPlayer Solved: BBC iPlayer Not Loading Error 02001 - Page 3 in. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. They way I currently fix this is to update my DNS details to another IP address. Detail the steps to reproduce the problem or fault. 09:01 AM in. 08-12-2017 The updated files will be found automatically by the device. provided; every potential issue may involve several factors not detailed in the conversations in. I too have this problem on my Q7F QLED TV. 03:22 PM Update your What is this error and how do i solve it? Glad you tried the reset, it means I don't have to re-enter all my passwords! Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. BBC iplayer issue error code | AVForums Get help with third-party apps on your Apple TVhttps://support.apple.com/en-us/HT200072Take care, Mar 28, 2016 4:02 PM in response to norm123, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. So I changed VPN provider (twice), upgraded two routers (of which one has the VPN installed permanently) and bought a SmartTV that IS listed on the BBC iPlayer site as being one that works with iPlayer. in. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. 03-02-2020 Viewers with these models will find themselves confronted by an error message codenamed 02001 when trying to watch on-demand programmes from BBC iPlayer. Everything appears ok until I try to run a seslected programme. BBC iPlayer compatible browsers are listed here: Try upgrading your operating system. Is an error message displayed? We list BBC iPlayer compatible browsers here: Unfortunately, these operating systems are no longer compatible. 1-800-MY-APPLE, or, Sales and If so, disregard my post. in. 11-12-2017 On the remote control, press the Home button, then select APPS, then Options. norm123, User profile for user: My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GBOne Ui 5.0,Android 13 . Type your device's model number into the search bar. If BBC iPlayer is failing or struggling to load on your connected TV, we recommend: You'll find instructions on how to update your TV's firmware and carry out a factory reset in your TVmanual, or you can contact your manufacturer's support service for further advice. Solved: BBC iPlayer Not Loading Error 02001 - Page 2 I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. Engineer said that cause of the problem only identified in last week or so. You are using an out of date browser. The weird thing is, when I sideload the phone version of the iPlayer and start a program (using the controller), it works fine. Connected TV only. Immediately you should be able to see if the most up to date version is installed. We hope this fix guide has helped you get back to binge watching your favourite programs. 15-04-2016 15:52. (e.g. Read about our approach to external linking. If you attempted to play a video on the web, the service may have displayed the following error message: Something went wrong. Troubleshooting problems on connected TVs and games We hope you found this guide helpful. The downside is that it doesn't work with the remote (expects a touchscreen). I've tried all the recommended uninstalling/reinstalling steps, and restarting the xbox. I am at a loss, can anyone help please, I can't be the only one with this problem? Bought a Firestick. in. The model of your device can be found on the back of the TV or in the device menu under Support. BBC iPlayer stopped loading The No. Why am I seeing an error message when I try to play You can manually search for the iPlayer and install it here. I phoned LG who talked me through reinstalling and rebooting the app and seems to have worked ( touch wood ) Thanks for the suggestions and help! Guess what logged in, and still get the 02001 Error. 02001 error WebDisconnect the device from the internet then reconnect This might refresh your internet connection and get the BBC iPlayer app up and running again for you. I am currently on my second support call and have just got throughthe technical tests, though I haven't logged back in to all my apps just yet as it takes a while. BBC iPlayer is an online media player where you can watch TV programs and films you may of missed on the BBC channels. Devices not listed have either not reached the benchmark required for a good BBC iPlayer experience or have not yet been submitted for certification. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. Copyright 1995-2023 All Rights Reserved. in. mark.russ, User profile for user: Why is BBC iPlayer failing to load on my connected TV? If that doesn't work, then you might want to contact the developer to see if they are experiencing any issues on their end. I have updated the firmware on my tv using a USB stick and I have reset the SmartHub. BBC iPlayer Not Loading Error 02001 | AVForums Is there anybody whose 2017 TV does play programmes through iPlayer? I have made sure that 'automatic upgrade' is turned off in the settings so this TV will never download another broken firmware update without knowing. any proposed solutions on the community forums. Thanks. in, 01-02-2019 Registered in England. Why is My Vodafone SMS not Working on Mobile? I bought a Fire TV stick and connected to an UK server and when I thought it was all sorted I find out that Samsung and iPlayer do not work very well.. 30-01-2019 All menus load fine but every Help choosing a device to connect to your existing TV. 01:43 PM UE55MU8000 - BBC iPlayer won't load (error 02001 Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. TV apps not working Looking at the BBC supported devices list, iPlayer support ended on many devices in March including my 2015 Sony 705B. I did however get the login page today which gave me hope it would start working. Both machines loaded into IPlayer no problem till 1 day ago. Enter them then you can re-enable DHCP on the router. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. Solved: BBC iPlayer Not Loading Error 02001 - Samsung If there are no results on the page, then your model isn't listed. Suggest the o/p enters his TV in that list. It would play for a few minutes then bomb out with the 'oops, something went wrong' error. Press the Sign In button. Both TV's work faultlessly on Amazon and Netflix and other services. Originally BBC iPlayer started off as a website to watch all your favourite programmes that you may of missed on the TV. insttructions say you have to put the zip file on the USB then install, but actually you don't have to put it on the usb. Select Update Now and then Yes if updates are discovered. I was told that Sansung are aware of it and it would be fixed in the next firmware update. Some BBC media players stoppedworking from October 2020. I am on firmware 1151.1. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Plus it's super easy. https://www.samsung.com/uk/support/model/UE55JS8000TXXU/, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. BBC iPlayer iplayer and My5 not showing any video. Why does this error keep appearing and how can this be resolved, I read a similar issue on this site, and have tried without success. Also gives Error 02001! Solved: Hi. WebToshiba devices certified for BBC iPlayer Listed below are all Toshiba devices that are certified for use with BBC iPlayer. The app thinks your IP address is outside of the uk. Then it stopped and gave error 02001. Why? 04:44 PM For the best quality, use an alternative browser. Hi guys I have just downloaded software version 1550 from Samsung support website. error 02001 - Apple Community 08:48 AM in. 16-12-2017 All menus load fine but every Now both of the humax players ,1 upstairs and 1 in bedroom,when trying to access Iplayer,both freeze. bigblue007, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. I finally got my USB stick today with firmware 1239.91 and can report that iplayer is now working. However the date againstthe link is ", https://www.bbc.co.uk/iplayer/help/latest-news/samsung-02001, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. Also, due to the geo-restrictions users may encounter the 02001 error which prevents them from continuing streaming. But a reliable VPN service will get rid of this problem in no time. Private Internet Access allows you to access geo-restricted content, like BBCs iPlayer and many others. Amazon Prime Not Working on Panasonic TV: How to Fix With Ease, PS4 Turning Off By Itself: How To Fix This, What Does Cleaning Mean on iPhone? Try clearing settings for iplayer. it is hard to spot. Your devices firmware could be incompatible with the latest iPlayer version. I have been told that the 2017 TVs have now beeen certified. Just signed up for WS.. must say initially well impressed! My version of the iPlayer app is 1.1.3 and unusually it doesn't allow me to Sign in which I thought was necessary these days with the BBC. If you can update the operating system to 5.0 or above, try the BBC iPlayer app (it's available from the. BBC iPlayer not working Does it affect live or on-demand programmes? 05-10-2018 Samsung UK say I am abroad so can't help. All Rights Reserved. Netflix and the games I've tried are fine. Pretty good customer service from Samsung - enginner visit arranged quickly and repair only took about 15/20 mins. You can either update your web browser or use an alternative one. omissions and conduct of any third parties in connection with or related to your use of the site. Checkour. BBC iPlayer Not Loading Error 02001 If you have any questions/suggestions, please let us know in the comments down below. Consider performing a modem/router reset as well. WebWatch live BBC TV channels, enjoy TV programmes you missed and view exclusive content on BBC iPlayer. 06-01-2018 BBC iPlayer This website uses the TMDb API but is not endorsed or certified by TMDb. Try to uninstall and reinstall the app. View either the settings or support menu, then software updates. I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions. It may no difference to BBC iPlayer. Select Software Update from the Support menu. Another option would be to force quit an app on your Apple TV. in. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Disable the VPN and operate on just a WiFi connection. Have you tried the other BBC apps like News and Sport, I can read text news stories but any film clip gives the same error. WebBBC iPlayer outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Thanks. You must reset your Internet connection in. I just wished I had contacted them earlier and not paid heed to the BBC message which led me to believe the issue would be resolved. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Go to the APPS menu by pressing the Home button on the remote. Simply disconnect and reconnect the device to the internet. in. 1 Home Entertainment Tech Resource. How can I check if BBC iPlayer is available on a particular TV? Unfortunately there are many reasons the error message is coming up. Once completed, launch the BBC iPlayer app and try watch a video. The TV we had was very old and not compatible with any future plans to hook up to SkyQ. You can read more about TV certification on the following page: How can I check if BBC iPlayer is available on a particular TV? I tried changing settings around and the version to Beta and the video to SD. Disconnect the Ethernet cable from the laptop or gaming console for a few minutes then reconnect. 06:20 PM Luckily I have a program checking for changes to the page or I might have missed it. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. Citadel's $300M gamble, 3 Musketeers, Evil Dead Rise, Superman 4K, Three Colours 4K, and good TV! Using a VPN service appears to be the best solution for those who do not live in the UK but still want to enjoy their content. 21-12-2019 You must reset your Internet connection settings to resolve this issue. Below are all the reported reasons to date. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. We only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. New Sony (less than a year old) exactly the same. Hi all, I've created an account to try and help you with what worked for me as I've not seen this fix on here yet. fraid not. Firmware updates normally are automatically sent to your device waiting for your installation, the easiest way to check on a television is to select the menu button on your controller. What kind of device is it? For last 2 weeks iPlayer app has stopped working - 02001 message etc etc. You may have an old unsupported version of iPlayer. Read about our approach to external linking. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. Physical Reset Disconnect all the wires from the back of your internet modem, so that all the lights have powered off, leave the modem disconnected for 5-10 minutes. I am having the same issue in Spain where ipalyer isnt supported. Supported internet browsers and operating systems, Troubleshooting problems on a computer or laptop. Take a look at the article below for a more detailed look at this. Samsung Portugal this morning say they have little/no experience with UK apps but they are going to look into possibility of sending a technician. What To Do If Your Laptop Wont Charge: Heres How To Power It Up, How to Fix PS4 Error CE-45104-4 in 4 Simple Steps, Are Your TikTok Videos Not Playing: Heres How To Fix It, How to Fix Tinder Error 5000 in Under 5 Minutes. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Our old Sony TV NEVER worked with BBC iPlayer. This is out of the BBC's control. Please provide as much information as possible: Troubleshooting problems on connected TVs and games consoles. Well good news, we have pulled together a troubleshooter guide to help you finally fix the problem. Now thats interesting NOTHING will load now. Following the steps provided above will allow you to easily fix this BBC error and remove any disturbance. BBC iPlayer isn't available on my device, how else can I watch programmes? However, a reputable VPN service will quickly resolve this issue. IPlayer error 02001 Digital Spy Even weirder, when I use For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. The error iPlayer error code 02001 will display the following message: Something went wrong loading this programme. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. 08:54 AM Welcome to the Digital Spy forums. Below is a reliable website you can use: If you discover that your IP Address is incorrect to your location, then you should contact your internet provider as chances are they have incorrectly registered you. TV. Apple disclaims any and all liability for the acts, I have just recently got apple TV 4 and followed the steps to set it all up and had no problem for 2 days, then went to watch a programme on bbc iplayer and it came up with error 02001 I have done all the normal things like unplug it, restart it and in frustration I reset the box to factory settings and then started from scratch again, each time it allows me to watch a single programme and then for the next one it gives me error 02001. in, 28-11-2018 I can confirm that all issues regarding the iPlayer on Humax Freesat boxes have now been resolved and functioning as normal. Prev Fix Razer Firefly Not Showing Up In Synapse 3 Next Fix Sorry This Profile Can T Connect To Xbox Live On This Console 16-12-2017 Save my name, email, and website in this browser for the next time I comment. The alternative is to sell two Samsung TVs and switch brand, based on the BBC iPlayer site's list of compatible TVs. 09:04 AM Are you repeatedly getting the error code: error 02001? How to Fix BBC iPlayer Error 02001 They will try to fix over phone as they did with me (basically going through most of the troubleshooting suggested online and a bit more)andwhen that fails they will arrange an engineer visit to repair. But no joy with iPlayer. Its an LG TV does anyone know how to get rid of this, clear the issue??? Turn off the modem/router and wait 10 minutes before restarting. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. FIX: Something Went Wrong Error on BBC iPlayer 0 Likes Share Reply ChrisM Moderator Options 11-12-2019 ps allow around an hour for the call to Samsung customer support in the first instance! If you want to stream BBC iPlayer media, the VPN service listed below provides unlimited bandwidth and thousands of available servers. 08:42 AM IPlayer Jan 2, 2016 7:42 AM in response to mark.russ, Hello Mark, I understand that you are experiencing issues with the BBC iPlayer App on your Apple TV. You could have an incompatible iPlayer version to your device. Depending on what the cause of the problem is determines which fix you need to perform. Can anyone help, User profile for user: BBC iPlayer stopped loading - NOW Community The BBC iPlayer team aware that some viewers are seeing a 02001 error message when attempting to watch programmes on iPlayer via a Humax/Freesat device. It is usually a temporary error that number however it could be cause by all manner of things. I had a Samsung SmartTV for years streaming iPlayer happily over a VPN. Update. 09:23 PM The USB updates firmware from my version 1210 to firmware version 1230. | BBC iPlayer Not Loading Error 02001 BBC iPlayer will not work if it detects you are using a VPN, this is to stop users outside of the UK using the service. BBC iPlayer not working If that doesnt help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. https://easyfixpro.com/how-to-fix-bbc-iplayer-error-02001/#:~:text=What is the iPlayer error,BBC News and BBC Sport, https://www.bbc.co.uk/iplayer/help/known-issues, https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-games, https://www.bbc.co.uk/iplayer/help/questions/supported-devices/lg. I played the video successfully on the two TVs. ! Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. You can now delete iPlayer by selecting it. On Win11 and iplayer works instantly! Over the years the media service has evolved to many platforms and you can now access the service on smart phones, tablets, gaming consoles and smart TVs. Adobe have now closed Flash, so if your device uses Flash, you'll need to make some changes to continue watching or listening with an alternative. I noticed the model was not listed on BBC iPlayer site as compatible with iPlayer. Copyright 2023 TrueInfoTech | Powered by Astra WordPress Theme. Hi @Jigajuan 1550 appears to the firmware for the J series as seen on this model https://www.samsung.com/uk/support/model/UE55JS8000TXXU/ , if you enter your model no on the support site it will list the latest firmware. That's it after doing this and confirmation it's all installed and working correctly I've not had the issue once. It would appear that the BBC is collecting VPN address to block. Make a copy of the update files after extracting the archive, and make sure the USB drive is formatted as FAT32. We recommend using either ExpressVPN ($6.67/month) or Private Internet Access ($2.03/month) as these two perform the best on the FireStick. I am at a loss, can anyone help please, I can't be the only one with this problem? I can now reveal that the USB does indeed fix the BBC iPlayer problem. Let's look over some the general troubleshooting to see if we can get it working for you. Same with our XBox One, a few minutes of perfect playback then 'oops, something went wrong'. Wait a few minutes, then select your WiFi and relaunch the iPlayer website. Connected TV Ive tried all the remedies on a previous post but to no avail. Then you will be offered manual settings. What exactly does it say? I have tried a factory reset and nothing, 16-12-2017 Including on programs that was previously displaying the issue. It is an MU6105, great TV. 07:16 AM How can I check if BBC iPlayer is available on a particular TV? Simply disconnect and reconnect the cable if you are using a wired connection. Removing Unnecessary Files, Call of Duty Keeps Glitching: 5 Easy Fixes, Telegram Error This Group Cant Be Displayed: How To Fix It, Reddit Error Loading Content: A Simple Guide To Fix The Problem. Now thats interesting NOTHING will load now. If you are on version 1210, then you need version 1230 from Samsung. in. If that doesn't work, try upgrading your operating system. BBC iPlayer Firstly disable DHCP on the router and reboot it. Fixing The BBC iPlayer Error Code 02001 Using 4 Easy Methods BBC iPlayer is the BBCs excellent online streaming, TV, and radio service for UK viewers. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. WebWe only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. :smileyvery-happy: So I got ourTV fixed today and access to iPlayer restored:smileyvery-happy: The issue is a virus in the app that damages the motherboard and only resolution is to havethe motherboard replaced. 08:48 AM I found a page that listed all the Samsung TVs that were certified to work with iPlayer and it stopped at 2016. I can use the controller to navigate, but that method doesn't pass the girlfriend acceptance test ;) And I have no idea why the apps aren't going walkies. Please bookmark this page. Our VPN recommendation allows you to access geo-restricted content such as BBC iPlayer and many others. The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. The 1800T is not listed on the BBC iPlayer website as a certified device https://www.bbc.co.uk/iplayer/help/humax Though oddly the older Fox-T2 is. What version of BBC iPlayer is installed on your device? The only requirement to use the service is that you have a British TV license. If its just one programme, check our. All menus load fine You can also sign out and sign back in to the App to see if it will start streaming content. 10:11 AM I am at a loss, can anyone help please, I can't be the only one with this problem? 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Can anyone help, call woutf said: I already have the phone app running on Shield. Copyright 1995-2023 All Rights Reserved. Go to Settings and If youd like to join in, please sign in or register. Ready to throw the computer out the window?. in. They way I currently fix this is to update my DNS details to another IP address. Samsung TV users have reported that they are unable to play programmes, with a '02001' message being displayed.
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