Please dont use this CCI*Hotel! I was charged for a motel room after I was informed they my card was declined. May 9 I got online and booked a room I asked about their cancellation policy in case I need to cancel she told me 24 hours for a full refund. > They should have told you about any service charge but if challenged I expect they will suggest this is indicated on their website within their booking terms and your call to their number was from their website so you should be aware. There is not such thing! "It is not included, unfortunately, " she said. Please delete my credit card, American Express. I booked it on what seemed to be their website. CCI Hotels are a Rip Off. Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). I was billed $504.43 plus $12.99 booking fee. However, he comped our breakfast. CCI sent me a copy of their receipt. Spoke to a gentleman and told him i had two cats and need a hotel that would take them. Less than an hour later, I received the following email. We stayed 5 nights at Suburban Extended Stay Hotel in Avondale, LA with a reservation made with CCI. I booked a hotel for 1-night stay for Madison, WI at Magnuson Grand Hotel. It looked very much like I was dealing with Days Inn. This will surely increase the credibility of your complaint. I found Hampton Inn Poplar and called the number on the website. Im going to take them to small claims court. At no time did CCI mention a service fee. What have you learned to make travel easier? It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). There is NOBODY to talk to when you call the phone number!!!!. He said that he found a motel 6 in marysville ca that took cats. First time ever going online to book hotels and it will definitely be my last. Do you think it was Hilton who redirected you? They got me for $781. DO NOT trust CCI*Hotel Reservations to accurately tell you how much you are paying. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. Even the hotel workers were shocked of the amount when I contacted them about it. So it is actually the hotel who should not have charged you at time of checkout. I made reservations for a pet friendly room at the Econolodge in Morehead City NC. Do not use them for any reservations!! A quick call to their 800 # in MANILA, Philippines we were offered $19 off. By the way, the $521.80 charge was 49% of the actual hotel bill of $1,101.99. This complaint was posted by a verified customer. First seen on October 12, 2021, Last updated on October 12, 2021. . You paid Peter to pay Paul..Peter will charge you. I have no disputed it with my bank. I am contacting LaQuinta and lodging a complaint also! My credit card charge says CCIHOTEL 800-468-3578. IHG Hotels & Resorts | My Stays If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees. We had no idea until our receipt/ bill was emailed to us that we did not book directly to the hotel. I like your comment Be careful when you book a room online. Thats wise advice. I was charged $214.00, for a room I never stayed in, and was told nothing in the area of San Francisco had any vacancies. The following morning I called LaQuinta to verify the reservations & they indeed had me reserved for that date at a cost of $95 per room, which was what I expected. Next step is to dispute with cc. In my opinion, if those things are done then that greatly reduces the risk of accidentally booking on a random booking site. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). 2022 I was online to make a reservation at the Guest Lodge Gainesville, GA for Thursday September 29. [protected] was listed. "You know what, " I said. The hotel says they can't help me and CCI says they won't entertain a refund without the hotel calling them. called a hotel, near Sky Harbor airport. Called the number on the page to make a direct booking with hotel. estory Send email : Nov 29, 2018 . This is the version of our website addressed to speakers of English in the United States. This is a charge from Get a Room, a website that allows visitors to book hotels and resorts. Were you booking pre-paid non-refundable rooms for a large group of people for long stay somewhere and you picked Getaroom because they seemed cheapest? I called Visa to cancel the purchase, but Visa said, "Once we press, I agree, we were responsible for the charge.". Now, in addition to spending more that I anticipated, I had to spend time changing login information for several financial sites. He than offered me a 18% refund but never gave me a confirmation email of proof. Made a reservation on the spot for $75. CCI Hotel Reservations - Fraudulent third party reservation practices Made the reservation, chose a room and paid the bill. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This is totally misleading and overcharging any consumer . I called them back and they said the transaction was valid and would not refund the fraudulent charges! Reservation #R2937669554 The room price was $125.80 Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum I am out $141.98 What happened. https://www.bbb.org/us/fl/north-miami/profile/hotel-reservation/getaroomcom-0633-7003995. Refund $48.12 to my credit card. I was driving and using hands free so I was not able to confirm if I was on the Hampton Inn number, I trusted Google (Which in my honest opinion are accomplishes of this people since they get paid) I called the number that was given by Google which was not the Hampton Inn number, but the Indian lady that answered the phone did not identify herself as working for CCI and she pretended (Dishonest miss representation with the intention to defraud) to be the Hampton Inn front desk. This is clearly deceptive to LaQuinta Inns and its customers. We called what seemed the hotel's web site. So now I'm caught in a catch 22. Trip Planning - How to Protect your Travel Plans. The correct process would be to take a split second of extra time and type www.hilton.com into your browser. He did the right thing, and we left feeling less burned. An independent travel network . I drove to the address and it was a hospital I called the hotel and was informed that they were near San Diego, Ca. Read our user reviews first - discover the good, the bad, and the ugly about CCI Hotel Reservations by reading customer reviews and complaints. it was for $163.90. Customer Care Cancelled the reservation at CCI and was then informed I would be refunded 1/2 of the original fee which was $438.24. When I called the hotel directly they had no record of my reservation. Luckily, these institutions caught the intrusions and notified me. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. I have a charge on my bank account for CCI Hotel on 11/13/19. Also be sure you have your R# for the reservation or they refuse to talk to you. Ask the hotel to give you a room in the same or better category. Currently at a wait time of 24 minutes and it just disconnected. I looked the hotel name/city online, found it clicked on "Website", was brought right to their booking app and booked a room. I'm a Holiday member and have points saved for rooms but was told I could redeem them at the hotel which I thought was odd because I have never done that before. From reading the comments on this site I totally believe this is a fraudulent charge and a scam! The purveyor of our reservation is listed on our September credit card statement as "CCI*HOTELRES [protected] TX." When I got to the hotel I was booked in a smoking room on Priceline.com for $66.00 on a Mastercard. As it turns out, we paid $38.45 in additional "recovery fees" and taxes. Same thing happened to me with doubletree hotel. She thought she was booking at the hotel, but was actually looking at a simulated website. My refund will be $219.12. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. Called them to get them to charge the amount in cnd(refund diff) They refused and conversations went no where. After entering all my credit card information and hitting 'Submit' the new total was around $150. YOU CAN'T DO THAT! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. R2591421145, 3 night total $1388.51 with an addition $822.48 for Tax recovery Charges and Service Fee. Its worth it. Googled a local hotel. I wanted to know (1) what the charges were for and (2) what tax entities the taxes were for. After you called and spoke to Visa, did they explain and you take up an option of a chargeback? Same things as everyone else. Is there any recourse? They STOLE money from my credit card and did nothing! Which is just a voice message and we couldn't get through to cancel reservation. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Excited to go to the College World Series I made a reservation at the Hilton on Cass Street through CCI Hotels. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. Was referred to this number by another motel chain, thinking I was connected to LaQuinta. Beware! I have sent detailed emails, both receipts (the hotels and theirs) and copy of credit card statements. ** until I went back some months while viewing my statement. I thought it was fraud but after checking with Cheapoair.com's Customer Service department (whom I booked a trip to Denver with around the same time that I saw the getaroom.com charge), turns out the Getaroom.com charge was for the hotel that I booked through Cheapoair.com. It included breakfast, he said. I immedidately called my cc company to dispute the charges. Horrible company with horrible policies. << Prices quotes on the web site may not include all fees and you specifically represent and warrant that you understand and agree that the price quoted on the web site for hotel stays does not include all fees and taxes. Please listen to the recording that night about 7: 30 pm involving that haggle Submit a complaint and get your issue resolved. I said. For the "VIP Program," GetARoom.com charges customers a yearly $10 fee lumped into the "tax and recovery charges & service fees" paid for a reservation as a means to "conceal the existence of the yearly fee from consumers," the case says. This review was chosen algorithmically as the most valued customer feedback. I asked about cancellation and was told that I could cancel the reservation anytime up to 72 hours before the check in date. I had the same experience as many other people, including a cloned website and the surprise overcharge for "tax recovery and service fees" of $169.52. So heads up for people if it is not a local phone # to the hotel you are looking to stay dont bookNothing but online scammers which is pretty sad they have to do this nonsense to make other peoples lives miserable. Plan your next IHG hotel stay, change or cancel a reservation, book a meeting or group stay and explore popular destinations and search by interest. they want you to buy in to get assistance from their help desk. I immediately went to the hotel and asked about the fees. It was a charge for the same hotel on the same dates that I paid in person on checkout directly to the hotel! Ended up charging me $173.24 . At that point, as I needed to ensure that I had a room, I called to cancel. Note, there may be applicable hotel charges if canceled past the cancellation deadline. Canceled 3/11/20giving me the run around. I tried to call the number and got no person; just a loop of press 1, 2, 3, and if you want to talk to a person, call the specific hotel.So I'm having to go thru changes to get my hard earned money back when I sheltered in place almost 5 weeks but am getting charged for a reservation I didn't make and can't complain to them about .. Peter Kornelisse, chief security officer at Booking.com, said the firm. I called Days INN with them on the line and Days INN confirmed they allow cancellations upto 24hrs of the reservation. This review was chosen algorithmically as the most valued customer feedback. QUITE A MARKUP. That's fraud. We even notified each person on the line that we were talking to from this company that they have gotten bad bad reviews on multiple review websites, it didn't even phase them. LAGO MAR resort In FORT Lauderdale for week stay, Jan 4 for one week. We should have paid $832.96, a difference of $475.02, which the so called booking agency kept. Make your reservations directly withthe hotel your staying with. Hopefully someone will investigate and put a stop to them. Especially if it involves an attorney or a class action lawsuit which seems to result in a very low return. Trying to obtain a duplicate receipt from this company any phone assistance only puts you in the reservation queue. Barbara TIETJE, Cleveland, Ohio. I made a reservation with my credit card and received a confirmation. I left the hotel but, stupidly, I did not ask for a written statement. However, CCI*HOTEL RES 800-468-3578 TX US on 03/26/2023 charged an additional $ 818.58 on my credit card as well. There was a charge on my card by CCI Hotel Booking that I did not authorize nor did I know I had been charged $ ***. Checking in, the night supervisor found our reservation. Beware CCI*Hotel Res / getaroom.com Beware - Tripadvisor Welcome to our customer reviews and complaints page for CCI Hotel Reservations. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Arrived at the hotel and they could not confirm the price we paid. She doubted that Hilton could do anything about it. I thought we were talking to hotel directly. I had the same experience. Took me a few days to unravel and thanks to fellow travelers for posting here, which helped me figure it out. You would go to the Priceline website to do that. Very slick as the site looked like the Embassy Suites site. Also be sure you have your R# for the reservation or they refuse to talk to you. Was this done on your phone, or on your home computer or iPad/tablet? BBB Scam Alert: Sleep easier by protecting yourself against hotel scams CCI Over charged our account 53.00, the room was only 60.20..pretty nice upcharge profit for doing nothing!!! Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). Upon speaking with CCI HOTELS @ 18003271200. I did get thru and talked to someone at CCI and they said it's non refundable. Are you a travel agent that uses hotelbeds sometimes? THE SAME SCENARIO JUST HAPPENED TO US MAY 2021 that I have been reading on other websites. I called the CCI 1-800 number and was transferred to the customer service. Booked a room with Bookings.com in Tallahassee, FL. Only to find out later, that this was a fraud. Extremely misleading and higher prices! But our reservation was taken, not by this Garden Inn, but elsewhere by Hilton. When I got my card statement, I had been charged by CCI even though they had declined my card. I thought I was calling the hotel directly but unknowingly was redirected to a third party, CCI reservation. I found out that the reservation charge was increased to $330.00 plus three charges of $12.99 as a . Do not use theese guys. CCI still charged me over $224.00 for room reservations that we did not use. more than the motel would have charged us directly. Clicked on the "website" tab to go to that local businesses page. I called and was on the phone for about half an hour and she finally came back and said my refund had been approved and they would refund my credit card in 7-10 business days. Thank you for taking the time to contact Customer Care. So almost $500 I have been scammed due to this company or scammers whatever you want to call them. The hotel is fully booked, and you can't get any room there. If however you were charged on your visa and the charge stands, and no reservation made then you should be able to now apply for a refund via your card provider for the non provision of a service/goods received. The $61.51 is listed as Tax Recovery Charges & Service Fees. The Hotel charged us $782.22; CCI charged us $1,060.91, including a fee of $277.69 which was not disclosed, nor were any conditions disclosed. Unfortunately, the reservation page disappeared before I take a snapshot or copy the fake confirmation number. You can also consider using your. CCI Hotel Reservations | Better Business Bureau Profile I was charged $142.34. The customer service rep I spoke to would not answer my questions. Allegedly at a 3 star hotel, but the price seemed high for that. I called CCI and explained my situation, the rep Melanie told me I would have to contact the hotel directly and have them confirm that I left. After I made the reservation, gave my credit card and got the total, I was horrified to find out I was charged an additional $33.00 a night for a "service charge". Their phone tree is a NIGHTMARE and I was disconnected many times. BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE!!! My credit card was charged in Australian dollars which was converted from American dollars so you can imagine the cost, I am putting in a disputed transaction via my bank! This business should be put out of business! Made reservations online thinking we were on the LaQuinta website. Plus they took and additional $120.05 out of my account plus $106.23 that had paid for the room. But according to charge, it was $30. There was no notification that there was such a large service charge until I checked out. By using this website you agree to our Cookies Policy. Price was inflated and the company refuses to provide any invoice so I cannot get reimbursed through my job, as this was business travel, so I'm out almost $900. Barclays Bank failed to help me get my money back that these internet pirates stole from me so I guess I lose . Called Capital One and they called the 800 number on the charge and they put us on hold for over 10 minutes - this happened twice and we the agent and I realized they were never going to answer. We were lured to CCI through a web search for inexpensive lodging in New Orleans. 1 0 S SeaTTle2022 of Seattle, US Made a reservation on the spot for $75. 800-468-3578. Worked and worked to get my money back because it was not my fault. We proceeded with the reservation, to our chagrin giving him our credit card details. I had the same experience with CCIHotel as others posting here. They refused to cancel for me and have charged by credit card almost $1000, a charge which I can not get reversed. The reservation was made in March for an October football weekend. Here's the kicker: you don't even have a hotel room to begin with and then banks often won't honor it as fraud. The hotel charge was $130.32< CCI charged $187.68. Getaroom - I have a charge on my credit card that needs explaining. Found out they charged me the amount in US dollars plus more so one room went from 125 Cnd to 260 cnd (160 usd). The full charge had been submitted to my DiscoverCard. The cost was almost $150.00 more for the stay. Total Price $140.90 Going to small claims. I accidentally booked a reservation for the Hilton in Philly through their website thinking i was booking through Hilton. In Canada. Within the hour I Canceled that reservation. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). CCI*HOTEL RES Learn about the "Cci*Hotel Res" charge and why it appears on your credit card statement. I called Getaroom.com customer service and the rep gave me the same run around as the Hotel Values rep and would not answer my questions. the name listed is cci*hotel reservation 855-707-6654 tx I have a charge on my credit card from CCI*HOTEL RESERVATION in the amount of $747.81. Beware CCI*Hotel Res / getaroom.com Beware, Re: Beware CCI*Hotel Res / getaroom.com Beware. Pian J. For a week and a half Ive been told I have a ticket# and they had to call the hotel only to be told they wont refund my money. So we are making sure others are aware of this. > Be very careful of clicking on random web links after doing internet searches. On Sept. 3, driving into Connecticut as dusk approached, we pulled over and went online to book a hotel. I call the number for Choice Hotels (Sleep Inn & Suites) and was quoted $104.88 for one night double non-smoking room. This will surely increase the credibility of your complaint. Got there and was told they had no pet friendly rooms. Avoid this company like you would COVID19. They are biggest scammers should be jailed with the intervention of FBI. This amount my charged on my card. At Lago Mar. Also, there was a notice that there are NO Cancellations! Chose the hotel I wanted to stay at and a room 6 months in advance . When I got to the motel, I was informed CCI declined my card. Per my recollection the hotel price was around $100 plus 11% tax which was fine with me. Share your photos and videos with others to prove the truth of your words. I am contacting my bank & reporting that this is a fraud. CCI sent me a copy of their receipt. I booked two rooms. When I searched their site I found no cancellation link. The representative told me that it is different for them to cancel and their policy with Days INN wont allow it. Fraudulent third party reservation practices. And u nder many circumstances, it's still possible to get a refund on a nonrefundable hotel bookingespecially if you're aware a few weeks or more in advance of your scheduled stay. Whether you're considering doing business with CCI Hotel Reservations, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. I told the man at the hotel I would not be there, since I live in Modesto Ca. CCI*hotel@getaroom This is fraud plain and simple and they should be shut down - Of course, I thought I was calling the hotel direct - they have it rigged so it looks that way. I was sent a confirmation for $104.88 as the cheapest available room and was told this room was already discounted so no AARP or AAA could be applied. I have found numerous reviews about them, WARNING people. Beware and verify your hotel reservation website. © 2023 What's That Charge I then disputed the charge thru my Bank of America Alaska Visa card who at first took off the charges but then when investigating said it was non refundable. Many secured connections require a two-step verification process. (CCI HOTEL RES 800-468-3578 TX), this was on my bank statement. You should be demanding the hotel to provide you a refund of what you paid on checkout. I ask to speak with a manager, i got nothing. Thank you for allowing us to service your inquiry, and we sincerely appreciate your business. According to the new breakout the additional fees on top of the base hotel price was entered in category called 'Tax Recovery Fee'. I believe CCI Hotel reservations is ripping people off. CCI sent me a copy of their receipt. Booked the rooms on the phone with the rep. less. We repeated our complaints. When I recieved the reservation confirmation they had switched me to another Ft. Lauderdale Hyatt Place . Unable to cancel the charge, we arrived at the Hilton Santa Fe and discovered CCI*HOTEL RES had not made a reservation but had charged our credit card $250. I reserved 2 rooms at LaQuinta Inns in Kerrville TX for the night of November 25, 2021. Chevy Chase, MD. I spoke with Choice Hotel reservation line to book a room at the Sleep Inn & Suites in Upper Marlboro, Md. although it looks Its odd you say their APP came up as specific hotels dont usually have their own APP. I was told to contact the Hyatt directly and to get the name of the individual I was talking to, then call Cci back with that information and the cancellation would be processed. CCI Hotel Reservations reviews & complaints I tried 4-5 times. When I arrived at hampton inn un baytown, tx I got charged for that room again. Demand a room in another hotel of the same or better grade. > I think this is the start of the problem. The stay was supposed to be at Americas Best Inn and Suites Macon. Or 30 000 Japanese Yen. I can't be in two places at one time! So I filed dispute with my credit card(Wells Fargo.) Having had a late start and 2 young children they decided to stay overnight in Ohio. I thought I was booking at the hotel since I was transferred by Courtyard by Marriott, Supposedly to their central booking. Could be 30,000 pesos. I assumed I was speaking to someone at the hotel since it was a local number. BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE!!! Before joining a network, make sure the Wi-Fi connection is secure and hosted through the hotel. I made these reservations the evening of October 5, 2021. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. We got duped for $300 + which doesn't seem like alot, compared to what others may have been stiffed with. I booked a room on-line through CCI Hotel Reservations at the Hilton Garden Inn in MERRILLVILLE, IN for 12/4/21. This is clearly exploitive, if not fraudulent. CCI Hotel Reservations - cci hotel reservations, CCI Hotel Reservations - charges to my credit card, CCI Hotel Reservations - fraudulent charges on credit card, CCI Hotel Reservations - Rip off hotel reservations, CCI Hotel Reservations - No rooms available, CCI Hotel Reservations - Hotel reservation with a 60% tax recovery, CCI Hotel Reservations - hotel reservation, CCI Hotel Reservations - Hotel reservations. I booked a room at LaQuinta. "It's non-refundable." We finally gave up. I immediately called the customer service ( that's a joke ) number to change to the hotel I wanted and they refused to do so , that my only choice was to cancel and at that time they told me they would refuse to refund my money , they told me it was Hyatt policy They lied , I contacted Hyatt and they said they have no such policy . They said the Location asked for was booked but recommended Fairfield by Marriott near airport in Tempe, AZ. Need more info if you want help. This company is a scam. FAQ - Guest Reservations So many things to watch out for. Please cc; Mr. Brett Keller, Mr. David Litman, Mr Robert Diener I had a similar experience this weekend. They came up in the top of google with a local business page. Made online hotel reservation for Best Western, Willerby Manor, Hull. When I told CCI this was a duplicate charge and I needed a refund, CCI gave me ticket #3605520 and promised to get back to me in 7 days. Did you book that from a Tripadvisor page? CCI Hotel Reservation misleads consumers to think they're booking online or via phone directly with a hotel. I asked for their email address to follow up they don't have an email address she gave me [protected]@getaroom.com. We were unknowingly redirected in the reservation process and didn't even realize it until now. 1. never use CCI services; there are many others available, 2) insist on full disclosure of fees in advance, 3) insist on a statement of terms and conditions. I would avoid this companyI thought I was dealing with the hotel directly or Pricelineit seems I was rerouted to this fraudulent company.
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