It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. Visit More Support Links Services Catalog Many of you are approaching the time to reset your user password. It looks like your browser does not have JavaScript enabled. Tara.Kessler@illinois.gov. Please turn on JavaScript and try again. Please visit Remotework.illinois.gov / Reference Materials to find useful information and materials to help you along the way. TheIT Service Deskconsists of representativesthat collectively possess broad expertise and years of experience delivering customer support. Webex is your go to for all your Remote Work meeting events. A comprehensive listing of all DoIT services including security, hosting, and more. This needs to be a remote reboot/restart and not a shut down. Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Questions about State of Illinois Digital IDs? May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. Verify senders of texts, email and phone calls. Remember to get some exercise each day. Webex may be a new experience for some and there are resources available to help users. Support Overview - doit.illinois.gov If possible, use Chrome rather than Microsoft Edge. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk: Restart Your Home Computer Clear the history in your browser or cache If possible, use Chrome rather than Microsoft Edge. Springfield: 217-524-DoIT (217-524-3648) Remote connectivity options are described below in the preferred order of usage for the State of Illinois environment. Making another contact via the help desk or report a problem could further delay the process. Question: I am encountering problems when performing functions in the States new SAP Enterprise Resource Planning (ERP) system (e.g., logging in, processing a voucher, resetting my password). Alternatively, you may e-mail the IDPH Helpdesk at dph.helpdesk@illinois.gov. Please include your name, phone number, and specific application name, detail of the issue and error messages, if any, in your description of the problem within the email message to ensure efficient resolution. Watch for communications written in broken English. Support: Report a Problem, Service Request Submitter (no spending authority), Agency Technology Service Requester (with spending authority), Subject: Escalation Request REQ Ticket #. Technician and Administrative accounts should not be registered. If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employeesin transitioningtheir work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. After you login with your Digital ID, you will be prompted for your RACF credentials. Springfield: 217-524-DoIT (217-524-3648) Chicago: 312-814-DoIT (312-814-3648) Technical Support Week Days (8A-5P, Monday-Friday) Contact the IDPH Helpdesk at 866-220-5247 or via email at DPH.Helpdesk@illinois.gov for Portal access and web-based application support. The resource documents on this page provide information and instructions for employees to establish remote working capabilities. More information is posted on the DoIT Remote Work page. These practices apply to text messages, as well. If you are using the Citrix Workspace App, you run the risk of not connecting. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. Many of you are approaching the time to reset your user password. DoIT Service Portal | RI Division of IT - Rhode Island DoIT Identity Management Accounts If this feature is not listed, it may not be enabled. Report a Problem Manage Passwords Request a Service Link to DoIT Health and Wellness. There is no right to privacy when accessing or using this system or any of its components. For instructions on how to do from remote visit: remote work FAQs. IDPH Web Portal - Illinois For additional self-help tips and FAQs, please visit the Remote Work FAQs page. The State is committed to ensuring those with work disabilities are fairly represented in the state workforce. The device allows for remote access and does not require any additional configuration. Examples: Google Chrome, Microsoft Edge Authentication Required Remember user name SRS of Illinois Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. If you have opened a support ticket and the issue is not yet resolved, please know that we are working through the tickets and will get back with you soon. Grace B. Hou, Secretary. Please turn on JavaScript and try again. Requests for Information Technology Services must be submitted by your agency appointed Agency Technology Service Requesters (ATSR's). The Department of Innovation & Technology (DoIT) delivers statewide information technology and telecommunication services and innovation to state government agencies, boards and commissions as. The IT Service Processing team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. http://www.office.com/. If they are asking for information from you, be safe and exit the email or text. Catalogue2ollialu 1 9ailepos=022663 If you are using a personal device to work from home you should be using Citrix Remote PC Access. - Staff will escalate to management as required. Details for how to report and escalate issues to the DoIT team. Use this link if you need to manage or reset passwords. The Federal Trade Commission has issued recommendations for how you can take action right now. Invalid Login ID If you have a State of Illinois issued laptop to work from home you should be using NetMotion or AnyConnect. Remote Work Reminders - Collaboration Tools - illinois.gov The IL ACTS SAP ERP application is a cloud based solution designed to support and integrate almost every functional area of the following business processes: procurement of goods and services, finance, accounting and human resources. within the next 2 hours. As you transition to remote work, Webex and videoconferencing skills will become more valuable. This servicewill be available Monday through Friday8AMto5PM, unless otherwise requested or scheduled. May 20, 2020Webex is your go to for all Remote Work meeting events. Customer Service Representatives available to assist in completing IT and Telecommunication service requests or address incidents, Electronic incident and service request reporting interface, Standardized Service Management ticketing system, Electronic response and resolution notifications, Tier 1 incident diagnosis/resolution and escalation to Tier 2 support. both Illinois residents and out-of-state users. TheNetwork/TelecomSupportDesksupports all components of Telecommunications services including voice services (i.e., voice mail, TDD/TTY, Enterprise VoIP, 800 service, etc. Join online communities to share files, discussions, calendars and more. Take a walk around the block or walk the stairs in your house. Enterprise Desktop Services. Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. DoIT Help Desk Springfield: 217-524-DoIT 217-524-3648 Chicago: 312-814-DoIT 312-814-3648 TTY: 866-277-5669 Email: DoIT.HelpDesk@Illinois.gov After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. General questions can be emailed to DoIT.Helpdesk@Illinois.gov. If no response, the IT Service Processing Manager escalates to the next level of DoIT Management. Digital ID Registration and Recovery Digital ID Registration and Recovery Register The registration process for State of Illinois Digital IDs begins here for all users, both Illinois residents and out-of-state users. If you do not find an answer to your question in this document, please contact the DoIT Help Desk at 1-217-524-3648 or 1-312-814-3648 (TTY number 866-277-5669) (during the hours of 7:30 a.m. and 5:00 p.m. CT, if possible) or contact your agency CIO for assistance. 2020 has already seen record numbers of phishing attempts, malware hacks and other social engineering schemes. TTY Support Line: 866-277-5669 Interested agencies not included in the initial implementation can contact the Il ACTS Program Director, BEWARE of Scammers attempting to capitalize on pandemic fears via telephone, text and email. If you are suddenly having issues connecting from home and suspect that your device at the office needs to be awakened, please call the DoIT Service Desk at 217-524-3648 or 312-814-3648. Happy Friday! The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. See below for a complete listing of all the reminders for making working from home easier. Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. Manage External, SPS and RACF Accounts DoIT Identity Management (DIM) can be used to reset passwords and unlock your RACF account used to sign onto Mainframe systems. Chicago: 312-814-DoIT (312-814-3648) Welcome | NH Department of Information Technology Integrated solution providing the following functionality: agement System (SAMS) for payment and receipts processing, GRC tool to assist agency management with elimination of segregation of duties audit findings, Central Time & Attendance System & eTime (CTAS), Grants Management (currently only Grantee Management), Interfaced with the Comptroller's Statewide Accounting Man, Master Data Maintenance and other Functional Support, SAP GUI Installation consolidated agencies, Adopt standardized business processes included in IL ACTS, Ensure legacy data integrity prior to transitioning. The ICN is a secure state-wide communications network that provides high-speed bandwidth and security services for K12 schools, higher education, libraries, museums and local and state government. Grace B. Hou, Secretary, IDHS Help Line Remember not to shut down your PC at the office. Check out the Wi-Fi hotspot map to find a connection near you. Disability Survey - Welcome - Illinois June 5, 2020 For those of you using Citrix and missing your dual monitor setup in the office, you can use available monitors at home by following these instructions. It is also recommended to clear your cache/history periodically. DIM is a self-service account management system that allows users to create an Illinois.gov ID and/or reset their Active Directory or Mainframe RACF account password. DoIT offers enterprise tools and applications along with a secure technology infrastructure supported by our network, hosting, telecom and security services teams. The assigned DoIT Services fulfillment team / technician contacts the customer with an update and an estimated time of completion and copies the CIO or Group CIO who initiated the escalation. This needs to be a reboot/restart from remote and not a "shut down". DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. COVID-19s impact on package deliveries creates golden opportunity for scammers:Beware of fake sites and e-mails impersonating shipping and delivery companies. Users working from home using Citrix should perform regular resets of work PCs. Please include your name, phone number, and specific application name, detail of . Instead go to your account on the trusted website to see if your account needs any attention or additional information. Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Go to your account on the trusted website to see if your account needs any attention or additional information. Digital ID Registration and Recovery PDF FREQUENTLY ASKED QUESTIONS: EMPLOYERS - Illinois Here is the fix. Then follow the steps below for the download. At this time, we ask that agencies focus only on submitting incident tickets for working remote problems. 1-800-843-6154 Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. user.name@illinois.gov) and may be prompted for multifactor authentication if already configured for their agency. The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. Any information provided is voluntary and you will not be subject to retaliation based on the information provided through the survey or for choosing the skip option on the survey. Get a Digital ID Reset Password Are you unable to recall your Digital ID user name or password? Employees may logon with their state credentials (e.g. No password resets will be conducted over the telephone by DoIT CSC staff. More information is posted on the this page. There are many FREE Apps and online/virtual options available at this time. Please turn on JavaScript and try again. As always, dont forget to mute your connection upon entry to the meeting! The restart should be done at the end of the work day to allow the PC to restart and update. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to decrease the bandwidth demand in your home. Remember not to shut down your PC at the office. The objectives of the Survey are two-fold: (1) to determine the number of employees with disabilities in each state agency and to address any underutilization concerns; and (2) to identify any assistance needed in the event of an emergency evacuation. Grace B. Hou, Secretary. If no response, the ITSD Manager escalates to the next level of DoIT Management. Email: ISP.BOI.CUSTOMER.SUPPORT@illinois.gov Questions regarding Digital ID/Enhanced Authentication may be addressed to: Department of Innovation & Technology Customer Service Center/PKI Digital Certificate Hours: Monday - Friday 8:00 am - 5:00 pm Phone: (217) 524-3648 or (312) 814-3648 Email: DoIT.Helpdesk@Illinois.gov Science, Technology, Engineering, Arts, and Mathematics (STEAM) - DoIT has a vested interest in the development of a digitally literate workforce that cultivates creativity and advances all areas of STEAM. Also, DoIT FOIA does not answer general questions about DoIT. Note: This system is intended for personal user accounts only. The team is working to identify and resolve the issue as quickly as possible, so there is no need to open a ticket with the Service Desk. User ID Revoked. For agencies needing PCs for a call center, please work with your agency CIO/GCIO. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. Many of you are approaching the time to reset your user password. Find all your public health related information at one secure site. It looks like your browser does not have JavaScript enabled. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employees in transitioning their work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. State of Illinois - Digital ID - Non-resident menu Then before you restart the antivirus, create a new exclusion for the new gsd01000.exe in the PRS\PRSW folder. Remain on Cyber Alert! IDoIT (@IllinoisDoIT) / Twitter Use this link if you need to manage or reset passwords. . You will feel like a pro participating in virtual meetings, if you follow a few fundamental rules. Best Practice for joining audio for a Webex MeetingHave the meeting call you, Call Me or connect via your computer Call Using Computer. Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. May 22, 2020When you log on from home, please log into your PC with the ID that you would use when you are logging on at the office. DoIT Identity Management Accounts - xxSupport - illinois.gov From identity management, administration of the statewide network and creating agency resiliency plan. call in user 1) from joining the meeting. Increased phishing alert! We must all do our part to strengthen cybersecurity. March 26, 2020If you previously had remote access, but are now unable to connect please try the following before contacting the help desk: It looks like your browser does not have JavaScript enabled. A good tip is to clean up your screen as you go. Visit our Site . Review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. If your FOIA request seeks public records that are not related to DoIT, please locate the appropriate State Agency . For instructions on how reset your password while working remotely visit: remote work FAQs. For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. Be sure to explain you are resetting a password for the IDPH Web Portal. IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. Someone from . We ask that employees be aware of crafty methods to "phish" for information and if an email sender doesn't look familiar, don't open the email. These are examples of when a helpdesk ticket is needed. All employees have access to free, confidential behavioral health resources through the Employee Assistance Program or Personal Support Program to speak to a professional if you need to talk. If your agency has a need for new employee setup, please submit those via Amy OConnell. The Division of Information Technology (DoIT) recently launched an enhanced self-service portal at rhodeisland.service-now.com/sp. A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. The ITSD team creates a work log entry including the provided information. This will provide users with access to the standard Microsoft Office suite through a web browser (Word, Outlook, etc.). The IT Service Processing team creates a work log entry including the provided information. The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. Please be aware that there are known issues this morning with the Citrix login page. - Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. State of Illinois | Upward Mobility: Home A user may have to repeat this a few times, clear cache/history or reboot the device (remember do not shut down or reboot the pc at the office that you are remoting into). Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at.
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