We can help with rate payments, reporting waste and graffiti, permits and notifications, Council papers, and many other council services. Sign up for our newsletter to stay up to date. endstream What are the key differences between the old and new draft policies? "After that, I got a five page rambling document that was a record of the matter. Confidentiality is important, but seriously I'm not told who lodged the complaint? Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. Complaints investigations come at a cost to ratepayers Cr Intemann and Cr Geoff Hawkins requested the general manager make a representation to the Department of Local Government to consider strengthening how the code can be formally enforced, as well as how to provide more detail about the complaint so councils can analyse issues raised and put in place corrective measures if necessary. . 49 High Street Wauchope NSW 2446. ax3r:=I1T!-ZkJT.gY3t]heS$R6?tXa]_;;_;?4X`j?4X?+\/H_ky|UYlY~vPt>_Z 3A%{{R0 "A lot of time, effort and expense goes into investigating these complaints but the reality is the investigation often results in very little action taken. endobj HWK719VUzf!>!vJ-f{,C?V=U&eq;%'^NTFM23wFd:'YauL'wo7)q&MYwUmDmI'U.~>{rS5!ll&8/>#u1HVQ;eV%"4+k,ZmIa7yc/1;ccsA~W7"$stdbsg{q"(1N9*!? Figures released by the Office of Local Government (OLG) revealed that no complaints had been lodged against Bellingen Council but $64,019 had been spent dealing with Code of Conduct investigations. 8^:9may \$V@/]M#Tde)A< XzJ)]MbKe 9d}fLnxXO5uE50,D3CRnoe,3w7ssKtC]lN In 2018 there were two and in 2019, 14 complaints were lodged. There are many benefits of making a complaint and telling someone about your problem. Georges River Council spent more than $201,000 investigating 17 complaints of which only three breached the Code. the best way to lodge a complaint or a request for service (which is via our website). Customer Service. << /Linearized 1 /L 53399 /H [ 736 147 ] /O 11 /E 50188 /N 1 /T 53153 >> Recently we undertook a significant review of how we deliver service to our customers. I don't know who lodged them (the complaints) or what is going on. "It's councils and their communities who are counting the cost of an ineffective and inefficient Model Code of Conduct.". Learn more. 4 talking about this. <>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0 0 595.276 841.89]/Type/Page>> endobj If you have a story to share, email tracey.fairhurst@austcommunitymedia.com.au. %PDF-1.7 Port Macquarie NSW 2444. "These 14 complaints have cost us (council) $51,000. Contact us - Port Macquarie-Hastings Council Some content on this page may not display correctly. PO Box 84, Port Macquarie NSW 2444. Reach our customer service team during business hours, Monday to Friday on (02) 6581 8111. 14 0 obj 17 Burrawan Street Port Macquarie NSW 2444. "I consider that money has been taken away from important assets to our community. Your digital subscription includes access to content from all our websites in your region. I corrected it and advised of what I had actually said. While you're with us, you can now receive updates straight to your inbox from the Port Macquarie News. Port Macquarie-Hastings Council has announced further workplace reform changes with firebrand CEO Clare Allen appointing new internal ombudsman to the team. Read our Privacy Policy. Our journalists work hard to provide local, up-to-date news to the community. Please share your thoughts with us on the draft Policies: Your feedback should be received no later than Friday 20 November 2020. What are the key differences between the old and new draft policies? What's your customer experience? | Port Macquarie-Hastings Council Have These policies are available to download in the document library to the right (or below if viewing this page on a mobile device). all the different ways you can get in touch with us. Figures released by the OLG show the number of Code of Conduct complaints rose by 63 per cent from 241 in 2017/18 to 395 in 2019/20. stream If your issue is an EMERGENCY,call us directly on (02) 6581 8111for issues such as: E: council@pmhc.nsw.gov.au You can report most issues online. In some cases we need more information and request you contact us directly in these instances. We care about the protection of your data. asbestos, chemicals in water). Home - Port Macquarie Hastings Council - Logo, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. We are publicly exhibiting the Customer Experience Policy, Customer Complaint Policy and Draft Unreasonable Customer Conduct Policy so that any member of the public can provide feedback on any or all of the policies between Friday, 23 October 2020 to Friday, 20 November 2020. Port Macquarie: Council creates new role to weed out old ways 10 0 obj In 2016 and 2017, there were no code of conduct complaints for Port Macquarie-Hastings Council. HWAn$7+({=RLv,r%Hv>kyk~v[u=q_b7}.8#_`n\iulGZ2rC'2sACf8Ja-FG,G6>UPmXZ;qAB[OoI(pfI/~cw/">iFB('O2@y" 4_BW%l.?/n{.`h;KW:lTW%ej'D|k')J%LAlp`r'v&,#X K$>lMX;`vyH3~A9A:ERS6Qy%t0 n":kO:% 6xEx9Kg,Ib.1K`vc|K]DyD@S%S2;8=ki zoE*0]J)H Nambucca Valley Council had one Code of Conduct complaint and spent $120 investigating, however, the complaint was found to not be in breach of the Code. Port Macquarie NSW 2444. "When one council is spending in excess of $200,000 in one year to simply deal with code of conduct complaints, serious questions must be asked," Mr Warren said. Port Macquarie court list - Federal Circuit Court of Australia endobj Contact us for any help on browser support. ABN: 11 236 901 601 "Rr_NGvN"wV}?Tq1m[@b-e?gL!0~\[ 0ILF:.8QN8H$F} R\t]`9ILvg>)0fnym,2P{4:"knhd2~KmKMj?MDM S9HkW=Neb?ZQ841 *}igmRT|"h$R6p 7~'f6^FX' u=kMUg>o7*yKP &O@,jA:oj!9$iK7MI?v`XC_ yc3xqGxz{Z4,~8A phM2,$^v!YK_k>f'$K8_u 0'yr5~1 4!1R-P0VB\;]('q_c!$!vk?.Ig1GZFP>BKHQ3Grvn E_2e#,b\9S8 kmvfJ~7#Xfss@/XHQ]s^0meyi5=oDj9k?QtP1yW/>SK_ {I^S5J"V. xc`````z f2 Nobody has come back and told me the result of that. Contact us for any help on browser support. Policy Review - Port Macquarie-Hastings Council Have Your Say <>stream That was three months ago and I have heard nothing since. "What I think is shocking and disgraceful is the process. /Size 36 /Prev 53154 We recognise, promote and protect the rights of individuals or organisations to make a complaint, and will respond to complaints in a timely and confidential manner. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. Let us know your thoughts on Council's project and activities using our online community engagement hub, Have Your Say. Cr Justin Levido, who drew the spotlight on himself at the December council meeting, said the code of conduct procedure is "an absolute disgrace". "Whilst council correctly reported zero complaints made about councillors and the general manager during the reporting period 2019-2020; there was an administrative error regarding the financial data accompanying the report, which should have read zero.". Port Macquarie and Surrounds Community Notice Board. - Facebook "Three months ago, I got a phone call from a gentleman telling me he was in investigator appointed by council to investigate complaints for breaching the code of conduct. Port Macquarie-Hastings Council had four complaints and spent investigating $2650; after investigation, none of the complaints were found to have been a breach. Crime in Port Macquarie. Safety in Port Macquarie - Numbeo /Info 6 0 R MidCoast Council had two complaints and spent $0 investigating; ultimately, none of the complaints breached the Code. Shadow Minister for Local Government, Greg Warren, said a major overhaul of the Model Code of Conduct was need to ensure the system was efficient, effective and not used for political point scoring purposes at the expense of councils and their communities. 9 Laurie Street Laurieton NSW 2443. 12 0 obj Home - Port Macquarie Hastings Council - Logo, If your issue is not listed under any of the above topics, you can still, Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms, hazardous pollution issues (e.g. If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air. Home - Port Macquarie Hastings Council - Logo. x1`vibTp&08#XI#7L%NOX=~|6{\q}M/_IL)fqqX K Here areall the different ways you can get in touch with us. k9Q4X\NJmF hC1l':nyz"U+A ]L\j>FeT4 o[.HR7 e'N\nB92I@EEi#i 5u-/x,:D1U(2[sjZ:gf)SZ`T+}#K7PRI?djgi[B"M&Q*O^f jhE There were 14 complaints in 2018 costing Port Macquarie-Hastings Council $51,000 in investigation fees. endstream Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. Index; Crime Index: 36.13: Safety Index: 63.87: Crime rates in Port Macquarie, Australia. Email Send us an email and we'll get back to you as soon as possible. We live in an environment where anonymous people can make complaints - what can you do about it. Some content on this page may not display correctly. [__yp.>c:VNgq38|jg{:^/daG37?KqN\'OwWyO Ph: 6581 8111, 17 Burrawan Street x[hgvmP,i " rX6,+&w\:"wS_6z9b@hyO]K7=EHzshy4]Xii]LBXL#wb-uWr[g#tx,kj,-a]L:j:2eVdO4M QBdL/Ws5l/q68>T"B#WVA -\f1q@#N9K?r9`U@GI,q$X0cD%#=Y#A' The cost in dealing with the complaints rose by 66 per cent in the same period from $958,463 to $1,593,416. << /Type /XRef /Filter /FlateDecode /Length 109 /W [ 1 2 1 ] /Index [ 7 29 ] Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, increase the chance of getting a better outcome, let agencies and service providers know there are problems, and help them improve their services, provide you with an explanation for why something has happened. <>stream We support people with disability, Aboriginal peoples and have information in easy English and other languages. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. /ID [<90B104942E7EBB43B39C2C74C74D0277><36332D45332D39352D42312D43412D43>] Not to be confused with customer requests, complaints tell us about customer dissatisfaction with either. Council's around NSW have seen a significant spike in the number of complaints and the cost to deal with them in the past two years. 7 0 obj Hearings can be observed by any member of the public. According to the data, Kempsey Shire Council had five Code of Conduct complaints and spent $1107 investigating, but none of the complaints were found to breach the Code. Deputy mayor Cr Lisa Intemann said if there is no way to "de-identify" information without breaching the confidentiality clause of the code, then there is also no way of putting in place corrective measures to improve behaviour; or even determine if a person, or a group of people, are simply making spurious claims against a councillor. % >> Complaints can: increase the chance of getting a better outcome help others in similar situations "He wouldn't tell me what the complaints were or who made them. "What has escalated this? Compare Port Macquarie with: Do you live in Port Macquarie? <>>> Bellingen Shire Council was listed among councils across the state for expenditure on investigating complaints. We have reviewed our Customer Complaints Policy to make sure we are clearly communicating: This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. Police appeal for . The Port News has been at the heart of its community for more than 135 years. PDF Revised Customer Complaints Policy endobj Port Macquarie court list. Ruby Pascoe. endstream Our Minister for Local Government should have a look at the complaints, not just in our council and what is going on, but in other councils as well.". We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. Photo: File IT was a $64,000 question that amounted to nothing. Ask a question, lodge a service request, report a local issue or provide feedback through an online form. Mayor Peta Pinson also requested the general manager provide the code of conduct complaint statistics since 2016 to the Minister for Local Government. Group Manager Customer Experience and Communications, Draft Unreasonable Customer Conduct Policy, Draft Customer Experience Policy (235 KB) (pdf), Draft Customer Complaints Policy (236 KB) (pdf), Draft Unreasonable Customer Conduct Council Policy (129 KB) (pdf), Delivering a customer experience that aligns with customer expectation, Using technology to unlock smarter, more efficient ways of how we deliver services, Building the communitys trust and confidence in us. Add data for Port Macquarie. Level of crime: 34.81: Low: Crime increasing in the past 3 years: 64.25: High: Worries home broken and things stolen: 34.11: Low: Worries being mugged or robbed: Port Macquarie-Hastings councillors call for transparency after Please enable JavaScript in your browser's settings and refresh the page. CfZE-n% Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. Read our Privacy Policy. endobj endobj She asked Mr Swift McNair if he believed that as a result of the investigations into these complaints "things have got better". endstream <> asbestos, chemicals in water)
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