virgin atlantic covid refund

This aligns with our existing mask policy on services between the UK and the Caribbean. . The most accurate method is to look for molecular or genetic signs of the coronavirus. For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 7777 in the UK, or 1-800-862-8621 in the USA. We are at a loss to know what to do.DC, Basildon. Except where expressly stated in these terms and conditions, your Travel Voucher is non-refundable and cannot be renewed or converted to cash at any time (even if the original flight is subsequently cancelled). If you dont want to reschedule immediately, we can rebook your flights for a new date all the way until 31 December 2023 orof course you canrequest a refund. These popular help topics will help you find out what you need to know before you go. Last year was horrible for all of the airlines, but Virgin Atlantic had a particularly torrid time. United Kingdom. Once the lab has your sample, you'll be notified of the result within 24 hours. The Covid-19 crisis almost tipped Virgin Atlantic into collapse in 2020, and it's needed fresh funding from founder Richard Branson as recently as December. Register here CAA Alleges Virgin Atlantic Waited Up To 4 Months to Issue Refunds. If you are travelling imminently or think rebooking or rerouting is not suitable for you, our team can also discuss other options with you. Terms and conditions | As ever, you should ensure you have adequate travel insurance for your trip. If your final destination is outside the UK, please check what COVID-19 entry requirements apply, as many countries still have measures in place: https://virg.in/ZAdL. You can only use your Travel Voucher to book a flight with us. Your Travel Voucher cannot be used towards a Virgin Holidays bookings. Privacy policy | Before you fill out one of the forms, please remember we can only accept and process your refund if: Youre eligible for a refund in line with our refund policy. If you booked through a travel agent or another third party please contact them directly. Virgin Atlantic policies Conditions of carriage Article 10 Refunds 10.1 Refundable Tickets (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. Applicable to customers whose flights have been impacted by: - A change that causes a misconnection on a through ticket, Rebook using the same booking class, in the same cabin, with the same origin and destination. West Sussex Accessibility | Privacy policy | More next week. You might need to allow up to 14 working days for the money to show in your account depending on your payment method and provider, or if theres a Bank Holiday. Virgin Atlantic and Virgin Holidays promise to pay outstanding refunds The options available to you may differ depending on when you are due to travel. This page explains the options you can expect to be given by airline staff, and your rights according to Regulation EC261/2004 when your flight is cancelled, or delayed. Refund Policy - Virgin Atlantic If the same booking class is not available, please book into lowest available booking class in the same cabin, Route suspension: re-route onto other VS/VS* services in the same booking class and on the same flight dates. If you have opted to receive your Travel Voucher following a cancelled flight, and you dont use the whole value of your Travel Voucher when making a new booking, you are entitled to a cash refund of the residual value. Governmental restrictions and requirements (travel ban and/or cancellation of a travel visa). We continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for Covid-19 and previous flexible booking policies applicable based on the date of booking, but its also important that customers have adequate travel insurance. Terms and conditions | You can get in touch using ouronline contact form. If your destination requires it, you should complete your test and receive your fit-to-fly certificate before your international flight. How we can help when your flight is cancelled or delayed. This policy is to allow for more flexibility if your plans change. national lockdowns (see Refunds sectionfor details), This policy applies to all VS/VS* bookings,including unticketed, regardless of ticket type and includes fares that are usually non-changeable, Fare difference applies with no refund if new fare is lower. Our team may ask you to show a formal notification of your exemption in the form of a certificate or letter signed by a suitably qualified health professional when you arrive at the airport. Virgin Atlantic said: "We recognise that at the height of the pandemic, the huge volume of refund requests we received, combined with the constraints on our teams and systems, meant that. View contact numbers of our other worldwide contact centres. Were here to help. All up to date details can be foundhere, and we will contact you directly if your booking is affected by any recent changes. This list will expand as regulatory requirements for destinations allow. Around the world, flyers on cancelled flights have been waiting for their due refunds. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF If your flights are cancelled please refer to ourflight disruptionspage for more information, or refer to yourcancellation options. When you book to travel any time up to 31 Dec 2022, you can make unlimited date changes* and one name change free of charge** (if youd like someone else to benefit from your ticket). Any applicable refunds relate to the airfare portion of the inclusive package, and not the whole cost of the holiday. Due to the limited testing capacity at airports, we highly recommend booking an appointment in advance and arriving early at the airport to allow the extra time you need for your test to be processed. It said 84% of Virgin customers surveyed were dissatisfied with the customer service they received. Following the ruling of a United States district court judge on Monday 18 April, the Biden administration has announced that the Transportation Security Administration (TSA) will no longer enforce the federal mandate requiring masks onboard aircraft. Make a change | Help Centre | Virgin Atlantic Due to the ongoing situation with COVID-19 we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years . Project Screen offer all PCR and Lateral Flow Antigen Home Tests, includingObserved PCR Testsvia a Telehealth consultation at home or at one of their Test Pods in 25+ UK locations. Pre-travel advice guide. Find out more Our partnership with Delta Air Lines Connect to the UK from over 200 US cities thanks to our partnership with Delta. Request a refund - Virgin Atlantic Do you need a letter for your insurance company confirming your flight was cancelled? 120 for Premium You may attempt to request a refund by contacting a Virgin Atlantic representative on +44 (0) 344 874 7747. Subject to the terms and conditions of your ticket, a refund can be requested for any additional extras you have paid for related to the flight. In January 2020 we paid 1,163 to Virgin Atlantic for return flights for a July visit to see our grandchildren in Boston. Did you book directly with us on the phone or online? Bookings made by credit card or debit card no longer incur a fee. The US Passenger Disclosure and Attestation is a mandatory form for non-US citizens (aged 2 years or older) arriving by air to the United States. . You will find our contact details on our Help Centre. If were unable to rebook you, you may be able to claim a refund which will be credited to the original form of payment. This policy applies to bookings made on or after 03 Mar 2021 until 15th February 2022. As customer demand increases were taking wide-ranging steps to uphold the customer experience and maintain operational resilience, so that your journey continues smoothly and as planned. A parent or other legal guardian may attest on behalf of a passenger aged 2 to 17 years. Subject to seats being available in the same cabin and departure dates are within the permitted rebooking period, however any additional travel cost will be the responsibility of the customer. Bookings made by credit card or debit card no longer incur a fee. For travel from 01 Jun 21, fare difference applies with no refund if new fare is lower. If you made your booking on or after 24th June 2022, you are not eligible to request a travel voucher, in line with changes to our latest Commercial Policy. Flexible no change fees policy | Virgin Atlantic You can use your voucher to purchase a future Virgin Atlantic flight to any of our destinations. With restrictions easing and travel becoming easier once again, for all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. Youll be entitled to a full refund of your holiday within 14 days if: If your holiday is cancelled, you'll automatically receive a voucher, which can be used to book a new holiday up to 31st December 2023. In some cases, it means they are waiting for long . Our intention is to be able to process all refunds raised in October within 30 days and, once the whole backlog is cleared, return to 7 and 14 day time frames for Virgin Atlantic and Virgin Holidays respectively. Canadian tariffs. For more detailed information about your package holiday rights, please head over to the Virgin Atlantic Holidays website. Should your customers be unsure of their new travel dates they can rebook up to and including 31Dec 2023. From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. You could try complaining to Virgin. All airon board is filteredthrough highly effective, UK Government restrictions make it illegal to travel abroad, The Foreign, Commonwealth & Development Office (FCDO) advise against non-essential travel at the time you are due to travel, It becomes necessary to quarantine on arrival at your destination, Your holiday destination is placed on the Red List and it becomes necessary to quarantine at a managed quarantine hotel on your return to the UK. You can also check thecheck the status of your flights here. As the name suggests, rapid tests don't require a lab for processing and offer the fastest results. Get ready to fly. If youd prefer a refund, we understand. Re-book onto another flight Name changes can only be applied on tickets that have not yet been used for travel, this does not extend to part travelled tickets. It had processed about 550m of cash . (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. The options available to you may differ slightly depending on when you made your flight booking, and the type of ticket you have. Fare difference may apply. . For all flights booked with Virgin Atlantic and package holidays purchased from Virgin Holidays between 16 February 2022 and 23 June 2022 for travel up to 31st August 2022, you can change your dates as many times as you need to*, including changing your destination or make one name change** if youd like someone else to benefit from your ticket. For purposes of travel to the United States,vaccines acceptedinclude the following FDA approved or authorized and World Health Organization (WHO) emergency use listed (EUL) vaccines: If you are an adult foreign national who is not fully vaccinated and you do not meet the exception criteria, you will not be allowed to board a flight to the United States. If you are requesting a refund because you are dissatisfied with a change that Virgin Atlantic has made to your flight, please note that if your flight is still scheduled to operate under the same flight number and your change is less than 3 hours, your refund will be calculated as per the fare rules. Check out the latest travel restrictions and requirements for the places you want to go. Terms and conditions | Customers may still be asked to wear a mask when boarding or disembarking flights, according to the regulations of the departure or arrival airport or destination country / US state. https://help.virginatlantic.com/gb/en/make-a-change.html. Crawley Please note, if your flight has not been cancelled then you may not be eligible to request a refund and you should refer to our conditions of carriage. Cookie statement | If you booked before this and would like to make a change, check out ourearlier policies. The chief executive, Shai Weiss, said all refunds would be completed by the end of October, but not ours, seemingly. To find out more pleasecontact us. Canadian tariffs. Some countries may also require a test to be taken after you land, which helps to shorten the time spent in quarantine. (a)Unless either we agree or applicable laws require us to do otherwise, we will only make a refund to the person who: (ii) has proved to us he or she is the person who paid for the ticket; and. Prices from 31.50with promo codeVIRGIN21. If you opt for the open ticket, we have some exclusive offers available to make your credit with us go even further. If your flight was cancelled and you wish to claim a refund of the unused part or parts, please take a look at our advice on claiming a refund: Otherwise, if you have a paper ticket, please cancel your booking and provide us with a brief explanation of your refund request and return your unused paper ticket(s) to Virgin Atlantic Airways: Virgin Atlantic - Care Should we need to reschedule or cancel a flight, we will always be in touch with affected customers and provide your options, including rebooking or refund if we cancel your flight, prioritising those with the most imminent travel plans. This week the consumer group Which? Virgin Atlantic Covid Flexibility Policy With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. Accessibility | Airline refunds: 'We're still waiting after five months' - BBC News If you've yet to hear from Virgin Atlantic, you can contact the airline online or via its disrupted flights contact number on 0344 209 8711. If you booked directly with Virgin Atlantic., please use ourCompensation application process. If youve missed a payment or just need a little more time, don't worry. You dont have to decide right now; you can convert to a Travel Voucher which can be used up until 31 December 2023. There are three main testing methods that look for different elements of the virus. Fare difference is waived if all travel is completed by 31 May 21. If new travel is from 01 Jun 2021, fare difference charges may apply with no refund if new fare is lower. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. Rapid tests are often called Antigen or Lateral Flow tests and provide results in under 30 minutes. Generally, the longer it takes to process the test results, the more accurate it is. However this requirement does not apply if the cause of the delay or cancellation was due to 'extraordinary circumstances' which include weather conditions and the closure of airports. Our flexible booking policy (replaced by new policy 5th February 2021). If you made your booking between 16th February 2022 and 23rd June 2022, you will be eligible to request a travel voucher, if your original travel date is on or before 31st August 2022. *Name changes can only be applied on tickets that have not yet been used for travel, this does not extend to part travelled tickets. Your flight number will begin with the letters "VS". 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF You booked directly with Virgin Atlantic, and not a travel agent or third party company. Are you currently away from home? Its important that you make any changes before the date you were originally due to fly, or we wont be able to amend your booking. Cookie statement | Virgin Atlantic help centre Claim a refund for flight disruption If your flight has been cancelled or impacted by changes to our schedule If your flight has been cancelled or impacted by changes to our schedule Are you currently away from home? Will customers who felt badly treated this year rebook with the firms that they feel that let them down? As ever, you should ensure you have adequate travel insurance for your trip. Where a flight is cancelled, well be in touch with you and always try and book you on to the next available flight(s) so you can complete your journey. Find out when testing is required for the country you're visiting. When the customers provide the new name follow the steps below. If we cancel a flight that has been booked using a Travel Voucher, any refund requested will be made according to the original form of payment.

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